Shipping and Returns
SHIPPING & DELIVERY
- All parcels will be processed by Singpost.
- As our parcels are usually small, Singpost will deliver all small parcels into the letterbox (regardless trackable or non-trackable). Thus, we highly recommend customers that have purchased from us to clear their letterbox regularly.
- Note that we have resumed all international shipping.
For Domestic delivery:
|Option||No. of working days to be delivered||Tracking||Price|
For International shipping:
Country Of Destination (Major Cities/ Office of Mail Exchange)*
Estimated Delivery Time**
Ordinary Mail - Air
|Australia (Sydney, Melbourne, Perth)||4 - 6|
|Brunei Darussalam (Bandar Seri Begawan)||4 - 6|
|Canada (Vancouver)||6 - 9|
|China, People's Republic of (Beijing, Guangzhou, Shanghai)||6 - 8|
|France (Paris)||5 - 7|
|Germany (Frankfurt)||5 - 7|
|Hong Kong (Hong Kong)||3 - 5|
|India (Chennai, Mumbai, Kokata)||5 - 8|
|Indonesia (Jakarta, Batam)||5 - 8|
|Italy (Rome)||7 - 9|
|Japan (Tokyo, Osaka)||3 - 5|
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)
|4 - 6|
|4 - 6|
|New Zealand (Auckland)||4 - 6|
|Philippines (Manila)||6 - 8|
|South Africa (Johannesburg)||5 - 7|
|Sweden (Stockholm)||4 - 6|
|Switzerland (Zurich)||4 - 6|
|Taiwan (Taipei)||4 - 6|
|Thailand (Bangkok)||4 - 6|
|United Arab Emirates (Dubai)||5 - 8|
|United Kingdom (London)||4 - 6|
|United States of America (San Francisco, New York, Honolulu)||6 - 8|
|Vietnam (Ho Chi Minh)||5 - 8|
|Other Destinations in Asia and Territories in the Pacific||5 - 10|
|Other Destinations in the Middle East, Africa, Europe and America||6 - 12|
*All International parcels are trackable.
- Do allow 2-3 working days for us to process and ship out your parcel.
- Picture of parcel will be sent upon request only.
TRACKING YOUR ORDER
- SINGPOST: Tracking number (if any) will be provided via email once your parcel has been shipped out. Track by the next working day after 6pm via the Singpost app / website. For more details head to Singpost website: http://www.singpost.com/track-items
- We highly recommend customers to opt for trackable options.
FAILURE OF DELIVERY
- Should we receive a bounced parcel that is undelivered via SingPost for the following reasons: - Moved - No such name/company - Incorrect/ Insufficient address - Refused - Letterbox full Minimalyst Label will not be liable for the re-mailing fee.
- Customer is responsible for the re-mailing fee and the first-time mailing fee is non-refundable.