FAQs

How long is the order processing time?

We will verify your order and payment within 24hours, an order confirmation email will be sent to you.

How do I make an exchange?

We only provide exchange for factory defect. Take a picture of the defected item clearly and email to us at sales.minimalyst@gmail.com. Kindly provide a brief description of the defect. After-sales email will require 48hours to revert.

What kinds of payment methods do you accept?

We currently accept bank deposits (bank transfer and ibanking). Note that Interbank transfers have to be under the FAST option.

What if i can't make payment within the given timeframe?

Do note payment has to be in within 48hours after order confirmation email has been sent. Orders failure to adhere to the given timeframe will be cancelled within given prior notice.

I transferred by the ATM but there's no receipt.

Receipt with transaction reference must be provided for bank transfers via ATM for our verification of your payment. Please call the bank for further assistance: DBS 1800-111-1111 OCBC 1800 363 3333 UOB 1800 22 66 121

How do i take care of my accessories?

We specially source all our products ensuring they are of top notch quality. Note that all our products listed are fashion accessories. 1) Do refrain them from touching water and perfumes. 2) When not in use, keep them individually in the ziplock that we have provided. Store in cool, dry atmosphere. 3) Avoid stacking of accessories to prevent denting, scratching and tangling. 4) Use a soft cloth to polish your accessories frequently.